FAQ

ORDER

 

 

Is the item available in a specific colour/size?

You can see in the online shop if an item is currently available. In the colour and size selection, we show you which item models are in stock right now. Simply select the one you want..

I have been looking through the shop and can't find what I'm looking for. Can you order it for me?

Unfortunately we cannot order individual items that are not part of our product range.

I am having difficulties with the order. Where can I get help?

There is no simple answer to that question!
Please feel free to contact our customer service with any questions you may have about the order process. The team will be happy to assist you.

Can I change or cancel my order after it has been submitted?

We can change or cancel your order at any time before it is ready for shipping. After that, changes are no longer possible. Please bear in mind that it only takes 2-3 days for your order to be ready to ship, once it has been submitted. It is therefore important that you contact us with changes as soon as possible.

 

PAYMENT

 

 

How can I pay?

All payment types available for your particular purchase will be displayed as part of the order process.

Can I send a payment confirmation of a prepayment by mail or fax to get the delivery sent to me quicker?

We understand – of course – that you want to receive your parcel as soon as possible.
Unfortunately we cannot speed up the shipping process, even if you send us proof of payment.

I have received a payment reminder for my purchase against invoice despite the fact that I have returned the items?

It may be that the payment terms of 10 days for your purchase against invoice were surpassed, before your return was received. You can disregard the payment reminder, once you have received a return confirmation from us by email.

Why can’t I order with my credit card?

For security reasons, we can only accept credit card payments up to a certain value of goods.

What is the card verification code for payments by credit/debit card?

The card verification number is on the back of your credit/debit card in the signature field.

 

DELIVERY AND SHIPPING

 

 

 

Has my order been dispatched already?

We will send you a shipping confirmation complete with tracking link for your parcel on the evening of the shipping day by email. 

When will my order be dispatched?

Your parcel will usually be dispatched 2-3 work days . Our logistics department is closed on weekends. Any order received over a weekend will be processed on the following Monday.

What countries can you deliver to?

We can deliver to almost any country around the world.

How much will the shipping costs be?

Free !!!

I have placed several orders. Can they be shipped together?

We process every order as quickly as possible. It is therefore impossible to later put them together for one shipment.

 

COMPLAINTS

 

 

I have received a defective item. What do I do now?

Oh, that shouldn't happen, please accept our apologies. We will really get busy for you if you ever have a warranty claim ! Please contact us immediately !

Will I get my money back?

You have a statutory right to supplementary performance in case of an approved warranty claim. We will refund the money to you if we cannot provide that supplementary performance.

CONTACTING CUSTOMER SERVICE

 

 

 

I have a question or a problem. Where can I get help?

Contact our customer service! We are available Mo - Fr 10:00 - 17:00 by phone under the number +359 876 010 260. Alternatively you can send us a message using the chat button or via email.